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EON took money out of my account on the WRONG date!!

(2 Posts)
perceptionreality Sat 22-Sep-12 11:11:04

I am so angry with them - they took my direct debit on 21st instead of the 25th which was what we agreed!

I had just had to pay two other large bills and it left me with not enough for over the weekend. I called my bank and told them what had happened and they agreed to recall the money, which they have and it's now back in my account and they said I won't be charged. I will now have to pay Eon manually on 25th.

I have never ever had this happen to me before and I'm up to date with my payments. I am thinking of changing to another company because I can't have the insecurity of not knowing they won't just take the money whenever they feel like it.

Is this common??

CogitoErgoSometimes Sat 22-Sep-12 11:32:40

It's not common. The only time my DD payment date gets changed is if it falls on a bank holiday or a weekend. Even then, they tend to take it later rather than earlier. Does it always go out on the 25th or have you recently changed it?

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