Advanced search

Mumsnet has not checked the qualifications of anyone posting here. Free legal advice is available from a Citizen's Advice Bureau, and the Law Society can supply a list of local solicitors.

PPI- can you recommend a company?

(69 Posts)
LynetteScavo Tue 14-Aug-12 10:02:06

I've put off doing this because it all sounds so confusing.

There are so many companies offering their services, I don't know where to start.

Please don't suggest doing it myself, as it's just too much for me atm.

Sambrooke13 Mon 06-Mar-17 11:09:20

Hi I would like to share my experience in re claiming my PPI.
Back in 2014 I tried to make a claim against a credit card and chain of loans I had with Barclays. I had no paperwork as it was a long time ago and things get lost over time. I was told by Barclays they could not locate any of my loan/card accounts and without the account details I could not bring my complaint to them. I am a busy mum an this put me right off and I took it no further!
Last year a very good friend of mine got numerous pay-outs "also had no account details" using a company to do it for her.
She convinced me to call them and after 3 phone conversations with a guy there called mike, 7 weeks later I received 2 cheques for over £6000!! I was over the moon to say the least and we enjoyed a lovely family holiday and did some much needed home improvements smile
I felt I needed to share my experience and MOTO of my story is that ALL CLAIMS COMPANYS are not BAD, as with everything in life there is a small fee to pay but I cannot commend Civil Claim Services and in particular Mike enough for a straightforward stress free experience.
As for the guy that commented on here who works for the "Bank" did not state which one, if banks were truthful and trustworthy we would not have ever been miss sold PPI and also if they the "Banks" were forthcoming and co operative with customers we would find it much easier to bring our complaint ourselves, instead barriers are put in place and it is made very difficult for us, in the hope that like me we are put off claiming!!
Contact these guys it was well worth it for me smile 01606 800 181 - 0800 862 0605
Good Luck smile)

GreaseIsNotTheWord Wed 03-Aug-16 19:38:41

My thinking now is that I might as well use a PPI company now to see if they have any luck claiming back money and then if they do I can put in a complaint through the Financial Ombudsman with about the lender saying that they didn't give me back the PPI when I first approached them and have now forced me to use a costly PPI company. Hopefully this way I can recoup the cut the PPI company has taken

Just for some background - I work in banking complaints, including those we get claiming PPI/Packaged Bank Accounts and the like.

Firstly, a PPI company will NOT have more success than you. PPI companies follow the same process as you would yourself by downloading a letter template - the complaint will be treated identically by the bank (ie put to the back of the queue to be worked in date order) and the outcome decided will be the same, regardless of who raises it. PPI reclaim companies are a massive, massive con - don't bother.

Secondly, you've already complained to the bank and been declined. The FOS only have 6 months from the date of your final response from your bank in which to consider your complaint - outside of this time and they need your banks permission to consider the complaint, which they'll be very unlikely to get.

Your only chance now - complain to your bank again (yourself) as if there is no history and hope against hope that a complaints handler fucks up, doesn't notice that you've complained before and issues you a new final response letter. This will give you new FOS rights to raise it within 6 months.

delilahbucket Mon 01-Aug-16 12:59:31

Ps. I said within the last six years as that is how long companies tend to keep paperwork for (some keep it longer). If you have your own paperwork you can claim for you up to ten years ago, but obviously you don't have it.

delilahbucket Mon 01-Aug-16 12:57:33

What makes you think a company will be more successful? You have had your subject access requests. If there is nothing in your paperwork then you haven't had it within the last six years. Given that they stopped selling ppi in the old way in 2011, are you sure you have had it within this timescale?
Even if you did use a company and they were successful, you will not be able to recoup fees simply by complaining to the ombudsman. You cannot just go to the ombudsman. You must complain to the company first and exhaust their complaints procedure. They will simply say that no one has forced you to do anything. And they will be right.

VickiTsamados Sat 30-Jul-16 10:03:31

Hi all

About a year ago I wrote letters to all the banks that I suspected had miss sold me PPI . This included numerous credit cards, a few bank loans and two different mortgages. I even went to the trouble of getting my Experia credit report and Subject Access Requests against certain companies to get info on account numbers and old loans. However I have since received letters from all of them saying that after investigating they can find no evidence of PPI being applied onto my loans or credit cards.
Since this loads of people I know are saying that they claimed back PPI and got thousands back. My thinking now is that I might as well use a PPI company now to see if they have any luck claiming back money and then if they do I can put in a complaint through the Financial Ombudsman with about the lender saying that they didn't give me back the PPI when I first approached them and have now forced me to use a costly PPI company. Hopefully this way I can recoup the cut the PPI company has taken.

So my question is (that now that I have no choice but to use a PPI company), which one is the best one to go for?

Grumpyoldblonde Fri 06-Feb-15 13:18:04

Don't use a company! they have no insider knowledge. Just think of the people you banked with and write asking if you had PPI on any accounts and let them do it for you. I have had £16k back, all by writing /phoning.
the banks have dedicated PPI email addresses and phone numbers.
MSE is a great source of info. The PPI companies do NOTHING that you cant do yourself for the price of a stamp.

bottleofhousered Thu 05-Feb-15 22:35:49

Hi, please help
Is there a way of finding out wether I am owed PPI, as I have lost all my paperwork regarding credit cards and accounts. I'm well tempted to use one of these companies to sort it all out, but understand they rip off

AlpacaLypse Tue 28-Oct-14 09:31:15

Yes, 'wasn't explained properly' will do.

I was either a stay at home mother or self employed when both of mine were missold to me.

Mrscpurple Tue 28-Oct-14 09:22:50

Thanks. And what reason is general enough but also high success? Something like " I didn't understand" or " wasn't explained properly"

Fluffycloudland77 Sun 26-Oct-14 14:46:00

If you apply to experian for a £2 paper copy of your credit record that would have a lot of the info on.

You don't need account numbers. You'd need to write to all of them seperately.

Mrscpurple Sun 26-Oct-14 07:21:35

How can I find a list of all the cards, loans etc I have paid ppi on. Happy to do claim myself but don't know where to start finding who I may have to contact. I would like an easy check back of companies I have had ppi with. There are accounts I had maybe 17 years ago to current and have no idea of how many/who/ account numbers Rex. Bad I know but would like to get all I'm due for

Ronnie231 Mon 26-May-14 13:18:59

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Ronnie231 Mon 26-May-14 13:17:10

Hi, please email me at I can take this on for you

Ronnie231 Mon 26-May-14 13:16:11

Hi, please email me at I can take this on for you

PatriciaHolm Thu 15-May-14 11:53:09

No claims company has any more power to reclaim PPI than you do. All they do is fill in the forms for you and skim an exorbitant fee. Ignore the thinly veiled ads and do it yourselves - lots of help here and on moneysupermarket.

superjeah Thu 15-May-14 10:05:15

yeah or you can go directly from the bank - but they have mis sold you the insurance in the first place. would you really trust them to put in a claim for you? They all have the power to reject your claim just like what they did to my mom. They just offered her 67pounds for a 5 grand loan.

superjeah Thu 15-May-14 09:58:22

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Rockchick1984 Fri 25-Apr-14 09:19:03

You don't need a company, they will all rip you off. I just went onto my bank's website and found a phone number for PPI complaints. They did it all over the phone for me, took about 15 mins total.

tlouy7 Thu 24-Apr-14 16:08:37

So who can we use that will not rip us off thanks louise

Popscene88 Thu 16-Jan-14 19:06:41

Sorry for the typos, on my phone whilst feeding my squirmy month old!

Popscene88 Thu 16-Jan-14 19:05:46

Hi Jane, I think it depends on the company/bank to be honest, I know my place genuinely investigates claims for any complaints for real mid-selling according to FCA guidelines, but I know some banks are refunding up to a certain amount without investigating the sale x

Iizzyb Wed 15-Jan-14 23:02:47

Oops! Claims companies will take your money & make you do most of the work anyway.

Iizzyb Wed 15-Jan-14 23:01:28

Which has great info and standard letters for you to use & in some cases the claims can be made online through their website. Don't pay someone else to do it. The claims companies

JanePurdy Tue 14-Jan-14 22:09:46

Popscene88 can I jump in with a question? I have no idea if we have been missold PPI, but can I just write to the bank with our old account details claiming it, & if we did have PPI on the account we will be refunded?

Popscene88 Tue 14-Jan-14 19:49:20


I work in the field (quality and compliance for a credit card company's complaints department) just thought I'd chuck my advice in.

Please don't go through a claims management company. I know the FOS form is long but honestly the majority of complaints I see most people have out "don't know" or "can't remember" down as most answers, and my company are obligated to investigate the sale anyway. Like most people have said already, these companies are a rip off and in some cases actually acting outside industry guidelines.

Also bear in mind that if you owe the company money, (I'm not saying you do) such as a default, missed payments or arrears, they may offset the refund amount. For example if your PPI refund comes to £100 but you owe them £50, they will offset £50 of your debt and send you the remainder as a cheque. This is legal, and yet another reason to stay away from CMC's as if you are offered a refund but they company offset it against outstanding debt, you will be lumbered with their ridiculous fees.

Don't be afraid to chase the complaint, most companies have incredibly high volumes (when I left for maternity my place were on a 42 day turnaround) a good tip if you can't wait is to google their chief executives and email them directly. Companies usually fast track those!

Sorry for the essay, hope I helped x

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now