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natwest online banking - how to pay someone else's credit card

(10 Posts)
SayItIsntSo Tue 20-Sep-11 18:40:42

I think I'm probably being rather dim here, but I use natwest online banking. I want to pay off a natwest mastercard bill for my DM (she has been ill and things are getting on top of her, I'm far from flush but I need to do this). Anyway, here I am on natwest online banking trying to find "natwest mastercard" on the drop down list of payees (it is not coming up) and wondering how I fill out sort code etc. for someone else's card. No online live person help seems to be available (typically!). Any thoughts?

CogitoErgoSometimes Wed 21-Sep-11 07:12:44

If you have the sort code and account number, set up 'Natwest Mastercard' as a new payee - as you would the gas bill or whatever - and then make a transaction. To avoid the payment getting lost in the system, add as much information as you can to the payee details i.e. DM's name and card number.

KatyMac Wed 21-Sep-11 07:52:41

The details should be on her bill

PositiveAttitude Wed 21-Sep-11 08:21:07

Is it my credit card SIIS? grin

SayItIsntSo Wed 21-Sep-11 17:40:04

Thanks CogitoErgoSometimes, KatyMac. I have her card and her bill. It is strange that "natwest mastercard" doesn't come up in the suggestions (though other natwest stuff comes up when I start to type "natwest"). I don't want it to get lost in the system either.

PositiveAttitude, if I get into a position where i can take my random acts of kindness global, you'll be the first to know ;-)

KatyMac Wed 21-Sep-11 19:23:18

On her bill (sometimes on the back; sometimes on a paying in slip) there will be sort code & account number

The important thing is to put her card number as the reference

PositiveAttitude Wed 21-Sep-11 19:24:05

I will live in hope!! grin

SayItIsntSo Wed 21-Sep-11 19:47:06

oh right, so in the sort code and account number i put her sort code and account number? and then in the reference thing I put the bank card number?

was wondering if there was some kind of special natwest account for paying in money to credit cards, but I suppose this is paying money on to her card.

PositiveAttitude: so will I!

KatyMac Wed 21-Sep-11 19:48:55

You need the sortcode & account number from her bill (it won't be the same one as her current account for example)

SayItIsntSo Wed 21-Sep-11 20:05:44

Ok I get it now - her mastercard number seems to be the same as her card number, there's no different account number? I was trying to pay to "natwest mastercard" so I shall pay to her card instead

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