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Getting advice on tax credits

(6 Posts)
nevertoolate Sat 25-Jun-11 21:35:46

Does anyone know if it's possible to walk into a tax office and ask for help working out what the paperwork means from the tax office? I am having massive trouble understanding how they've reached the amount they've overpaid me - and I'm a well-educated woman. I just want to sit down with someone who can reassure me that they've got it right. Are the CAB contacts very knowledgeable (I suspect they may know as much as I do, or do they have experts to hand)? I have tried ringing the tax credits helpline but I have found them to be quite aggressive and quite rude to me (do they treat all callers with such suspicion?) I'm getting so worried about it I'm thinking of paying a tax consultant to help me untangle it - but really I think the tax office should be able to explain it to me. Has anyone else tried this?
thanking you in advance.

ivykaty44 Sat 25-Jun-11 21:38:30

I did ask an account friend once if he could help me understand the payments and letters - He said he had never in his life seen such rubbish and as a senior partner in a well establish account firm thought it was a load of *rcok and pc generated rubbish.

There are though people on here that work for the same and have been extremly helpful to people in the past - possibly one will pass and could offer help or assistance

nevertoolate Sun 26-Jun-11 21:13:42

thanks for your reply ivykaty44.

bubaluchy Fri 01-Jul-11 22:23:53

CAB are good Ive used them and theyre on your side. smile

ChasingSquirrels Sat 02-Jul-11 20:49:19

my mum does CAB and she does seem to know a lot about benefits & tax credits - and they can also feed it into the system.

I wouldn't advise going to an accountant - most don't have an idea about tax credits. If you do then you want to make damn sure they are specialist in the area.

nevertoolate Fri 08-Jul-11 07:08:58

thanks for your replies, very helpful. I'll go see my local CAB x

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