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anything i can do (tax credits)

(7 Posts)
pinkyp Fri 12-Nov-10 18:33:51

I've had to send a new claim off to the tax credits, rang them after about 2 weeks and they told me to give it 3 weeks til the claim would be sorted, rang after 3 weeks and they said nothing had been put on the system and passed it on to there 'specialist team' and to give it another 3 weeks..i'm due to give birth in 2 weeks. I really really could do with the money as i'm having to dip into credit cards, has anyone had there claim resolved or is there anything i can do to speed it up? When babys born if they havent put it on system by them i just have to wait apparently too. stressed!

pinkyp Fri 12-Nov-10 18:35:13

oh also i askedif i'd have to fill another form in,the lady said no not unless they've lossed it? so that'd mean i'd of waited 6 weeks for nothing than have to wait another 3 weeks to see if they have recieved it,please someone help

Chil1234 Fri 12-Nov-10 18:57:27

I tend to go with the 'make a nuisance of yourself' route when it comes to this kind of thing. (Insurance companies are a speciality) Don't 'wait 3 weeks'... call daily, two or three times a day if necessary. If your claim is with some 'specialist team' then get the name of the head of that team and ask for them directly. Keep a note of names, dates and times and then follow your claim up in writing - including the information about who you spoke to and what you were promised. Threaten to speak to your MP or CAB... Just keep exerting pressure.

If you don't speak up, they'll just put you at the bottom of the pile

pinkyp Fri 12-Nov-10 19:07:58

well it got passed on on weds, so i rang up today and i plan on ringing up monday, maybe telling then its causing me financial difficulty (it is, am relying on creditcards) see if that makes a difference. Just feel like no matter how much i stomp and shout i get no where except frustrated

Chil1234 Fri 12-Nov-10 19:11:02

Just be very persistent. Good luck

pinkyp Fri 12-Nov-10 21:35:45

Thank you! If anyone else has any advice i'd be very greatful

pinkyp Sat 13-Nov-10 10:31:04


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