I am totally new to ebay. Somebody please come and put my mind at rest. I have been having a long running dispute with an idiot on ebay who recieved my (large) amount of money for an item I bought off them, then did not send the item.
I opened a dispute after about 10 days for non receipt of the item. The seller wanted me to close the dispute before he agreed to send the item. After discovering I would not have a leg to stand on if I closed the dispute, I refused.
To cut a long story short, after nearly 4 weeks of badgering the seller, he has sent me a box of wood and rags, etc, by recorded delivery!!
I have escalated the dispute and threatened with the police, but the seller is claiming that I AM BEING FRAUDULENT AND MAKING A FALSE CLAIM TO GET MY MONEY BACK AND TO KEEP THE ITEM [ANGRY]!!!!!!!! COMPLETE LIAR [ANGRY] [ANGRY]
I am now totally sick with worry that I am not going to receive a full refund. I know I should be protected by paypal, but will I get back all my money??
Has anyone been through a similar situation regarding getting a refund. Am I entitled to a full refund?
I can not believe such liars and fraudsters can get away with this. This is my first and last time using ebay.
My husband bought a golf club off ebay and it turned out to be fake. Paypal and ebay sorted it out in the end - take pics of what was sent and keep all emails. Keep in touch with paypal - make sure you are fully communicating and fulfil everything they ask. We were told to destroy the golf club by paypal, take photos of it destroyed etc etc - the guy still wanted it back and said would raise a dispute if we destroyed it - complete idiot!!
They want you to close the dispute because their account will be frozen at the moment - ignore them! Stand up for yourself and make sure you leave neg feedback.
From lodging the claim about 4 weeks. Had to sign affidavits etc to say the club was faulty and get expert statement etc - it looked perfect but rusted when dh took it on the course -some clubs are meant to rust (honestly) but not this one - it was made out of the wrong type of metal hence why they knew it was a fake - then other bits seemed obvious too.