DH bought a rather nice black leather chair from John Lewis 4 years ago at the cost of £400. When he went to sit in it last night it collapsed on him, and upon investigation one of the key metal supports has split apart from another metal piece, so it is now totally unusable.
We contacted the store (as we still had the purchase details on email) and were told that it was just normal "wear and tear", and there was nothing that they would do.
Now our view is that we would have expected a chair at that price to have last significantly longer than 4 years, and therefore that it was not of "satisfactory quality". In fact we have a similar (but not so nice) one from IKEA which was considerably cheaper, and is going strong after 15 years.
So my question is, is there anything we can do, or do we have to accept their verdict of "wear and tear". I've had a look at the Sale of Goods Act, and it seems the onus would be on us to prove the quality unsatisfactory - not sure what evidence would be needed for that. DH is normal weight for his height btw and is the only one (apart from the cat) that tends to sit in the chair, so it has not been misused.
This is the chair - no longer available at John Lewis.