I went to a photographer (the one who has an concession in Mothercare Watford store) back in August with my two kids.
I made it very clear that I didn't want to spend ££££. I had a voucher for a free session and 1 7x5 and I paid £70 for 2 A4 pictures.
THe photoshoot went OK... (apart from being confronted by the woman on reception who took offence to the fact I had two kids in two years) but when it came to the purchase, I was ushered into a small cubicle (with my two small kids) with a different person who put a major pressure on me to pay more money (at one point telling me that he would take me to a bank to get money - all without allowing me to leave... He only allowed me to leave when my elder child decided it was time to trash his computer (16 mo) and my younger child deicded to projectile vomit (2 mo))...
Anyway, i stuck to my guns and took the 3 photos I was expecting - except 10 weeks later on, I still don't have any photos and keep getting the run around about where they are.
I do strongly believe that this is because I didn't spend more. I think they are p*ssed off with me and so I'm not going to get the photos.
So, what recourse do I have? I'm not intending to let it slip with the photographers, but I don't think they have any interest in ever giving me the photos (even though I actually paid £80 for the two A4 photos)
And if it goes really well you might get a goody bag/vouchers from Mothercare.
Mothercare will care that a concession in their shop is giving shoddy service. It's not a massive leap to "Mothercare is shoddy".
They absolutely love these calls at 4.45pm on a Friday
Just keep a record of who you talk to and when and so if it all goes tits up you can head off to BBC Watchdog or similar - lovely story - cute children, well known children's store, pressure selling...