I was bought a present by a relative at the other end of the country for my 1 year old's birthday from ELC and he sent it by post, thoughtfully enclosing an ELC plastic bag but no gift receipt. I didn't want to tell him that we already had this item but had planned to take it back and exchange it for something more appropriate. I've never had problems doing this in the past with ELC and the item hadn't even been taken out of its box.
Went to my local branch on Saturday and they said they couldn't help at all without a receipt and anything outside of 28 days (which this was likely to be, as it was sent a week or two before the birthday) would not be refunded or exchanged either. No refund possible (but I wasn't expecting this), or an exchange or a credit note. The shop assistant who told us this said it was a new policy that she didn't agree with either, but there was nothing she could do about it. I was stunned.
Is this legal? What about statutory rights? Walked out of ELC in disgust and am planning to boycott them in the meantime but wanted to know if anyone else had come across this, or had any feedback on the legality or otherwise of their position?
Hope someone can help or share their experiences/feedback! Thanks.
Please or to access all these features
Please
or
to access all these features
Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.
Legal matters
Early Learning Centre's new refund policy - is it legal?
12 replies
stillhere · 05/10/2009 22:27
OP posts:
babybarrister ·
13/10/2009 12:59
This reply has been deleted
Message withdrawn at poster's request.
Please create an account
To comment on this thread you need to create a Mumsnet account.