Refunding delivery charge

(6 Posts)
Fkrkrodps Mon 14-Jun-21 14:03:01

Googling tells me that a delivery charge should be refunded when the entire order is returned. I sent back an item (entire order) as it was faulty. Notified the company within a week of receipt. They are refusing to refund the delivery charge. Have the laws changed?

Thank you.

OP’s posts: |
NavigatingAdolescence Mon 14-Jun-21 14:04:54

No they haven’t.

thisplaceisweird Mon 14-Jun-21 14:05:53

If it's faulty absolutely yes.

Fight it and send them the legal wording

Fkrkrodps Mon 14-Jun-21 14:13:53

Thank you for your responses. I’m not sure what step to take now. They refused once when I queried it by email. I then wrote again saying they should under the Consumer Contract Regulations and they’ve just emailed back to say it’s still a ‘no’.

OP’s posts: |
Collaborate Mon 14-Jun-21 16:43:50

That's when you should send a letter before claim www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/

Fkrkrodps Mon 14-Jun-21 18:37:18

Thank you, Collaborate. I’ll try writing to head office. I know I’m being petty, but it’s annoying me that they think they are above the law.

OP’s posts: |

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