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Legal matters

Refunding delivery charge

5 replies

Fkrkrodps · 14/06/2021 14:03

Googling tells me that a delivery charge should be refunded when the entire order is returned. I sent back an item (entire order) as it was faulty. Notified the company within a week of receipt. They are refusing to refund the delivery charge. Have the laws changed?

Thank you.

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NavigatingAdolescence · 14/06/2021 14:04

No they haven’t.

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thisplaceisweird · 14/06/2021 14:05

If it's faulty absolutely yes.

Fight it and send them the legal wording

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Fkrkrodps · 14/06/2021 14:13

Thank you for your responses. I’m not sure what step to take now. They refused once when I queried it by email. I then wrote again saying they should under the Consumer Contract Regulations and they’ve just emailed back to say it’s still a ‘no’.

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Collaborate · 14/06/2021 16:43
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Fkrkrodps · 14/06/2021 18:37

Thank you, Collaborate. I’ll try writing to head office. I know I’m being petty, but it’s annoying me that they think they are above the law.

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