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What is the role of a franchisor and franchisee?

(4 Posts)
decisionsincisions Sat 12-Dec-20 21:56:44

The franchisee will be the person in charge of this specific branch. A franchisee pays a business to operate under their brand name initially and then usually a % of their annual turnover.

If you have a complaint bring it up with the franchisee in the first instance. If you fail to see improvement then you could alert the franchiser.

Comefromaway Sat 12-Dec-20 21:43:57

It depends on the franchise. Some are hands on, others not so.

But most places would expect a parent to first raise a complaint to the franchisee first.

TrollTheRespawnJeremy Sat 12-Dec-20 21:38:59

If your issue is to do with a specific thing that has happened at this specific branch of the club then I'd make your complaint to them in the first instance.

nancybotwinbloom Sat 12-Dec-20 21:17:46

I have an issue with a club my daughter attends.

I've recently found out it is a franchisee?

I'd like to raise a complaint

Is there a set process I need to follow?

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