Advanced search

What is the role of a franchisor and franchisee?

(4 Posts)
nancybotwinbloom Sat 12-Dec-20 21:17:46

I have an issue with a club my daughter attends.

I've recently found out it is a franchisee?

I'd like to raise a complaint

Is there a set process I need to follow?

OP’s posts: |
TrollTheRespawnJeremy Sat 12-Dec-20 21:38:59

If your issue is to do with a specific thing that has happened at this specific branch of the club then I'd make your complaint to them in the first instance.

Comefromaway Sat 12-Dec-20 21:43:57

It depends on the franchise. Some are hands on, others not so.

But most places would expect a parent to first raise a complaint to the franchisee first.

decisionsincisions Sat 12-Dec-20 21:56:44

The franchisee will be the person in charge of this specific branch. A franchisee pays a business to operate under their brand name initially and then usually a % of their annual turnover.

If you have a complaint bring it up with the franchisee in the first instance. If you fail to see improvement then you could alert the franchiser.

Join the discussion

To comment on this thread you need to create a Mumsnet account.

Join Mumsnet

Already have a Mumsnet account? Log in