I bought a chair on 26 Aug from a local company (if anyone wants to know PM me and I'll share the name. They're awful.) Told six weeks for delivery.
I'm still waiting for it to come. They've lied to me repeatedly about a delivery date, why it hasn't been delivered. The staff I've spoken to are rude and unhelpful.
I rang head office today to ask for a refund and they're refusing to refund the full amount, saying I have to pay a 25% cancellation fee. Does anyone know where I stand legally on this? It's a big chuck of money to lose for their shoddy service.
Thank you!
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Company refusing to refund the full amount
34 replies
QuestionableMouse · 02/11/2020 10:53
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