My mum sent her wedding dress to a professional wedding dress cleaner. The dress has been returned shrunk, with the boning poking out, and with a deep crease ironed into it where the fabric should just hang.
The lining is now 2-3 inches longer than the dress in places where the dress has shrunk, the waistband is hanging loose where it hasn't shrunk and the dress has.
The company offers assurances on its website that the dresses will be returned as good as new, and that they're insured up to £2k.
The dress cost £3k and we've asked them to claim on their insurance but the company just doesn't want to know and have effectively said tough luck, wedding dresses are a one time use item?!
Does anyone know what we could do? My lovely mum is distraught. She was hoping to be able to sell it on to recoup some of her cost of buying it but that's impossible now as it's ruined.
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Wedding dress ruined by cleaner - WWYD?
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weddingdress11 · 14/08/2019 16:13
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