I purchased an item from made.com which arrived badly scratched.
I emailed made.com to ask for a refund, attaching photos of the damage.
They have advised that because I emailed them 13 days later rather than straight away I have to pay a £10 fee to return the item. They aren’t disputing the fact that they item is damaged.
Is this right? Is there any way I can get out of paying the fee?
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£10 fee to return faulty item to made.com
3 replies
babyl0ve · 16/02/2018 16:58
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