Long story short we booked a wedding venue just over a month ago.
In person at the initial visit we agreed on certain things such as the requirement of family rooms for us and our immediate family members with babies as the venue is far away from where we live.
End of January I ask to confirm the rooms required for us and for immediate family (parents/siblings etc)
They tell us at that point that there aren't enough family rooms.
I ask again and explain that we agreed what we required back when we visited and the response from the venue was that they couldn't accommodate the children.
This meant we wouldn't be able to hold the wedding there and they had gone back on their terms so I asked for them to return our deposit minus any admin fees occurred (which should be minimal as it had only been a month since booking)
The response was no we couldn't have our deposit back.
We were contacted shortly after to say they had changed their minds and now they are willing to accommodate the children.
This would have been fine if they had done this originally but due to the tooing and froing along with the stress this issue had caused has left us aggrieved with the service provided thus far and we have made subsequent requests for the return of our deposit.
All of which have been firmly refused saying it's in the contract that deposits are non refundable.
However, we wouldn't have asked to cancel ha they not caused the issue in the first place.
The deposit is a large sum and over 10% of the venues overall charge and I believe that the term of the contract is unenforceable due to unfairness as it has not left them £1000 out of pocket
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Is anyone able to let me know if I might have a case?
30 replies
weddingdispute · 10/02/2018 16:47
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