We recently had a new loft conversion, and the last thing done was having the new carpet fitted.
We bought the carpet from a well known large chain, who do not employ their own carpet fitters but contract third party carpet fitters to do the work for them.
The carpet was fitted fine, but I noticed after the carpet fitter had left that he had pushed the door into the sloped ceiling of the room and caused damage which my decorator says he will charge me £50 to fix. The room was only decorated a few days before, so the damage is definitely new.
I phoned the shop the carpet was from and left a message, but they didn't return my call, so I emailed the next day, with photographs of the damage.
They replied and said that the third party carpet fitter would be liable and that he'd contact me in the next few days.
I waited a few days, then emailed them again. They promised he would contact me that day. He didn't.
I emailed again, sending them two phone numbers for me and asking them to make sure he had them and could he contact me.
No response.
What do I do now?
I have no contact details for the carpet fitter, so need to leave messages for him with the shop. All I have is his first name.
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Advice needed - carpet fitter damaged wall and now gone no contact
16 replies
YreneTowers · 01/02/2018 13:10
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