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Viagogo

(5 Posts)
WitchSharkadder Tue 05-Dec-17 18:17:23

I recently tried selling some tickets using Viagogo recently. They sold quickly and I was given until yesterday to post them, all fine, no problem.

I followed the instructions on my email, printing the post labels etc, however, the link to arrange a courier wouldn’t work. I tried contacting Viagogo but 1. there ‘procedure’ links just took me round in circles and got me nowhere. 2. They don’t provide a phone number to speak with a real person.

As I was running out of time, I arranged the courier myself for between 10-2 yesterday. However UPS called at 10am and said they couldn’t make the collection.

Now I’ve had an email from Viagogo cancelling the sale and charging me over £100 for not providing the tickets!

Does anyone know if I have any chance of getting a refund a it was not my fault and I can’t adford to be out of pocket.

TIA

MyNameIsLola Tue 05-Dec-17 18:18:03

And if anyone knows a phone number to contact Viagogo, I’d be really grateful smile

ChameleonCircuit Tue 05-Dec-17 23:32:07

Viagogo Contact Number - 0843 178 3779 - Customer Service Guru
www.customerserviceguru.co.uk › viagogo
www.viagogo.co.uk/. If you have an issue with buying or selling tickets from/with Viagogo, you can contact their customer service department on 0844 249 2109. You can use this number for contacting the ...
Helpline: 0843 178 3782
Ticket Office: 0843 178 3781
Head Office: 0843 178 3779
Complaints: 0843 178 3780

From Google.

MyNameIsLola Wed 06-Dec-17 00:30:59

Thank you so much, I couldn’t find them anywhere

ChameleonCircuit Wed 06-Dec-17 20:55:02

You're welcome 😉 Hope you get sorted.

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