I'm not an expert, but the two lettings agencies that I have used have both said that any dispute has to be raised within 10 days of the end of tenancy, and only the disputed amount can be held back after 10 days, the rest of the deposit had to be returned. Are you dealing direct with the LL or with an agency?
Shelter no longer give telephone advice on tenancy deposits. Their website dictates the ten days to raise a dispute but nothing after that. The belief is that the deposit schemes are supposed to work and quite naturally they're concerned with people who aren't protected.
The deposit scheme allows you to complain in writing which we've done. They said if they find themselves to be at fault they will action. They haven't responded. There is nowhere further forward to go. Unless there's an ombudsman?
REAL complaints are reserved for the outcome of an adjudication, then it's an independent person that looks at it. We don't want to complain about an adjudication yet as the decision about the small amount in dispute isn't due yet.
Has the landlord quantified the disputed part but indicated that they are seeking quotes for anything as yet unquantified? That may be why they won't release the rest. Was the rent paid in full? Although they are not supposed to retain for rent arrears. I have heard of occasions where it is retained from deposit albeit usually with tenant 's agreement
I've had an email back saying that the deposit scheme is now a stakeholder and won't give any of the money back until the end of the adjudication period.
Yes the landlord claimed after 2 months (with no response at ALL before then) that he was getting quotes. The deposit scheme just kept giving him extra time. Only at the end of 2 months did he say what figure he wanted deducted.
No rent owing, sold our house and paid six months up front. Only stayed the six months.
It's the deposit scheme I have a problem with. It seems that they are keeping deposits for an extended period of time for no reason - maybe to make money in interest for their stakeholders?