I got divorced in the middle of last year. Paid bill no problem but never received decree absolute. After several phone calls to the lawyer, they eventually said they sent it out months ago. Not recorded delivery, just regular mail.
The package contained my marriage certificate, birth certificate and my 2 kid's birth certificates. Also a Minute or Agreement from a previous solicitor when me and the ex split up 10 years ago.
The lawyer is refusing to accept responsibility and said I'd need to go through the courts and registry offices for copies at my own expense.
I think they should have done this for me but would love some advice if there are any lawyers around please.
How is the Royal Mail losing hard copy documents anything to do with data protection? Data protection legislation is about ensuring proper standards to prevent the loss or theft of computer records. Not of pieces of paper.
I don't know if it's different in Scotland but in England the court office will just hand over a sealed copy of your DA for couple of pounds. The marriage cert forms part of the court file as is never returned to the client. I'm not sure why your children's BCs were even submitted.
The post office lost your papers, all of which can be easily and cheaply replicated.
As a goodwill gesture, they could order and pay for replacements but this isn't really complaints territory IMO
I really can't see why you are thinking about complaining about or claiming money from your solicitor when it is the post that lost the documents. Unless that is you specified to send everything to you via another medium?
If you buy something online and it doesn't get to you then you claim against the seller.
The solicitor had a responsibility to return the documents. He had many choices as to the method. His agency of choice to perform this service was the Royal Mail. The fault lies with the solicitor, it is up to him to chase his agent.