My feed
Premium

Please
or
to access all these features

Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

Legal matters

Why are they dragging their heels?

0 replies

PiecesOfCake · 06/10/2016 13:19

I ordered a number of freestanding kitchen items in a sale online, and am in the process of arranging to get these delivered to me.

I changed my mind on one item and have requested a cancellation and refund.

The company rep umm'd and ahh'd over the phone and said she'd "try to see if this was possible" ; and is yet to get back to me since a couple of days ago.

Surely as I haven't even touched the goods, under the "Distance Selling Regulations" or whatever they are now, this should be a straight-forward case of a simple refund?

Thanks for any advice!!

OP posts:
Report
Please create an account

To comment on this thread you need to create a Mumsnet account.