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Why are they dragging their heels?

(1 Post)
PiecesOfCake Thu 06-Oct-16 13:19:02

I ordered a number of freestanding kitchen items in a sale online, and am in the process of arranging to get these delivered to me.

I changed my mind on one item and have requested a cancellation and refund.

The company rep umm'd and ahh'd over the phone and said she'd "try to see if this was possible" ; and is yet to get back to me since a couple of days ago.

Surely as I haven't even touched the goods, under the "Distance Selling Regulations" or whatever they are now, this should be a straight-forward case of a simple refund?

Thanks for any advice!!

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