Purchased an item online Thursday. Received an email later that day to say the item was dispatched and with a courier. Friday at 5pm I received an email saying the item was out of stock and I will be refunded. At this point I'm super confused as I presumed it was dispatched and with a courier due to email received. Rang customer service who said it's on the system as dispatched so not to worry. Only when I pressed for a tracking number I was told the item was indeed not available and refunded. The item was purchased from GAME. I've had a nosey on their terms and conditions and according to those once the item is dispatched I enter a legally binding contract.
Can anybody advise me on if I have a case to present to trading standards should GAME refuse to help?
Thankyou!
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Be so grateful for advise about consumer law!
4 replies
Crystal15 · 01/10/2016 10:01
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