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No internet. Why is BTopenreach allowed to consistently abuse their monopoly?

(9 Posts)
Offline Sat 10-Sep-16 19:48:52

This is the second tiem that a phone internet provider has been unable to upgrade our broadband facility due to inaction by BT Openrach. Last time we were without broadband for six weeks while EE tried to get them to make a repair / necessary improvement to something that was their responsibility.

Now it is happening again. We booked a high speed upgrade from TalkTalk, and since it went live (sic) we have had very intermittent service, or like this weekend, no service at all. BTOpenreach came, said they needed to do something additional - and we haven't seen them for 2 weeks.

My DS is starting Yr 11 and has GCSE Coursework to do. It is all on the school GoogleDocs system. I am posting form my small laptop via a hotspot form my phone account - I suppose he can manage to access his work the same way, but my tiny laptop really is not suitable. And I will definitely go over my contract data allowance.

At work I have dealings with a group of SMEs. Without fail when trying to set up a new office they wait about 6 weeks for BT and openreach to get them online, even have a phone line.

How can the government allow such a monopoly, and such a shoddy, incompetent service, when good IT is now so essential to business and education? How can it be legally challenged/

And what can I do about our current situation?

Offline Sat 10-Sep-16 19:56:00

And, our contract is with TalkTalk. TalkTalk tell us the problem is definitely with BT, and interference, and only they can fix it. Is it our responsibility to chase BT, or TalkTalk's?

BTopenreach just do not seem to respond to ANY other third party internet provider. EE could not get them to respond at all, when we tried to switch to EE. This is what I don't understand - how are they allowed to behave like this?

ivykaty44 Sat 10-Sep-16 20:23:58

Is you contract with by phone line or talk talk

Deal with the company you have the contract with.

You would go to a restaurant and have a bad meal and the restaurant tell you to contact brake others their supplier.

I use cable as I live in an area supplied with cable broadband, therefore don't have to deal with bt

specialsubject Sat 10-Sep-16 20:26:10

the idea is that Openreach treat all suppliers the same. Yeah, right...

but regrettably the only people you can chase are your supplier. Time to raise hell with formal complaint, ombudsman, twitter etc. I realise that without internet this is not easy!

ivykaty44 Sat 10-Sep-16 21:02:01

What area of the country are you in?

Offline Sat 10-Sep-16 21:06:09

Yes, I think I will start with a formal complaint now, with TalkTalk. Even though I know it is BT Openreach causing the problem. Why aren't all the companies lobbying against them? Maybe they are.

An answer would be to move to BT Broadband, but that seems to be what they are blackmailing people to do, and I do not want a single penny of mine to go to this damn company.

Offline Sat 10-Sep-16 21:06:37

IvyKaty: S London.

ivykaty44 Sat 10-Sep-16 22:20:44

I know someone else in the south who has problems.

Why not use Virginia broadband then? If you don't like BT there is another choice when your in a large city

Offline Sun 11-Sep-16 00:46:11

Must be in the wrong bit of the city!

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