This is the second tiem that a phone internet provider has been unable to upgrade our broadband facility due to inaction by BT Openrach. Last time we were without broadband for six weeks while EE tried to get them to make a repair / necessary improvement to something that was their responsibility.
Now it is happening again. We booked a high speed upgrade from TalkTalk, and since it went live (sic) we have had very intermittent service, or like this weekend, no service at all. BTOpenreach came, said they needed to do something additional - and we haven't seen them for 2 weeks.
My DS is starting Yr 11 and has GCSE Coursework to do. It is all on the school GoogleDocs system. I am posting form my small laptop via a hotspot form my phone account - I suppose he can manage to access his work the same way, but my tiny laptop really is not suitable. And I will definitely go over my contract data allowance.
At work I have dealings with a group of SMEs. Without fail when trying to set up a new office they wait about 6 weeks for BT and openreach to get them online, even have a phone line.
How can the government allow such a monopoly, and such a shoddy, incompetent service, when good IT is now so essential to business and education? How can it be legally challenged/
And what can I do about our current situation?
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No internet. Why is BTopenreach allowed to consistently abuse their monopoly?
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Offline · 10/09/2016 19:48
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