We recently had a minor car accident where our stationary car was scraped by an Ocado van.
It was fortunately low speed but happened on a quite narrow country lane where we were driving up a steep hill when the van came over the brow of the hill and failed to stop. We pulled to the side and stopped moving at all as the driver of the Ocado van tried to squeeze past. In the course of this he scraped our car. He stopped, admitted he'd been going too fast to stop at the top of the hill as most drivers would have, and admitted liability as his van scraped our non moving vehicle, giving us his details.
However once we reported to the insurance details on the card he gave us he's stopped telling the truth about the accident and it's been referred to a claims management firm This has led to us being told he is now lying and doesn't accept any liability and we will have to pay an insurance excess.
I'm fuming. Why should we be out of pocket due to a careless Ocado driver who has then lied. We look after our car, why should we pay for its repair when it's their drivers fault. How can we proceed here though, there were no witnesses so they want to settle 50/50. Any advice gratefully received.
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Insurance issue with Ocado driver
10 replies
user1472561038 · 30/08/2016 20:28
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