Advanced search

Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

Sainsbury’s leaking bottle ...

(2 Posts)
bellerain55 Wed 06-Jul-16 17:14:20


I placed an order large online with Sainsbury’s – this included several bottles of wine. Frustratingly the delivery was 35min late (no one called + I missed an appointment). I stored the bottles of wine on the rack and although I noticed one bottle being sticky I didn`t think much of it. I found out the next day the seal was broken + it leaked on the carpet (so pleased it was white wine!) it wasn`t much but nevertheless one could spot the stain.

I spend then speaking to 3 people who could do nothing, promised 1 call back of a manger – did not happen. I had to call back again another 3!! times with again 1 promised call back that did not happen and finally demanded to speak with someone “right here and now to solve this”. I spoke with a manger that offered a refund of the wine and would post out a £20 goodwill voucher. In all honestly I was so glad to not having to follow this up I accepted.

The End?

You wish … time passed and I received neither a refund or voucher. I called again and spoke with 2 more people (25 min on top of 4 hours at least already spend hanging on and talking to people or staying in for call backs that never happened!) than I was told because I have more than 1 account and yes I do because I have used a voucher more than once they are now refusing to compensate.

I still have a light stain on my carpet … angry

Can they just deny responsibility because I have more than 1 email listed with them? I cannot begin to explain how frustrating the entire costumer service experience has been … should i just let it go?

Any advice?

IceMaiden73 Wed 06-Jul-16 17:53:59

Why do you have more than one account? So that you can fraudulently get extra vouchers?

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now