Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

refund without receipt

(6 Posts)
RiverWhy Fri 22-Apr-16 17:11:49

DS bought a phone with cash, not £££. It was faulty so took back for refund, was told couldnt refund as a piece of card was missing from packaging and was given a replacement, also faulty.

I have talked to Trading Standards, faulty goods means refund, ds didnt know, and packaging shouldnt be taken into consideration. Great I thought, except ds has no receipts for either phone, I know, I know.

DS is distraught, only earns £5 an hour from a saturday job so was huge amount to him.

Anything we can do

Pisssssedofff Fri 22-Apr-16 17:50:16

That is incorrect if it was just a case of changed his mind, he would need a receipt for faulty goods it's a refund

Pisssssedofff Fri 22-Apr-16 17:50:53

Write to head office .... Via Twitter 😁😂😁

dementedpixie Fri 22-Apr-16 17:54:24

Still needs proof of purchase, doesn't have to be a receipt but hard to have that if paid cash

titchy Fri 22-Apr-16 18:07:40

Yes complain to manager. Ask them for cctv to show your son buying the phone. Ask for their own till receipts. They will have a record of selling that phone.
Keep complaining.

RiverWhy Fri 22-Apr-16 18:49:32

I have just looked at said company return.refund policy and it says packaging if possible, so ds should have been refunded at that point when he had receipts. I am fuming, just feel that because ds is young he has been flannelled!

DS out so cant get more details at the moment but hoping that bank statement showing withdrawal on the day of purchase will suffice. I am thinking of going straight to HQ rather than store as I think they should know that what is happening info wise is totally wrong. It is a huge uni.college town so ds wont have been the only one I feel.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now