Abusive customer.

[Morgani97]

Can anyone advise me on the best action to take next. Last week a customer came into the salon where I worked and swore at another customer (i wasnt in that day but two of my colleagues were and but heard what was said) i spoke to both colleagues who said yes they overheard what was said but as it was quite busy they didn't say anything, anyway the customer came in last Thursday to complain. Yesterday the customer in question came in so I took her to one side and explained about the complaint before I got any further she launched into a verbal attack,saying I was two faced and she didn't like me and wouldn't be coming in the salon whilst I was there. I pointed out this convo wasn't about me but about her swearing at another customer,she then called me a F...... C... I was mortified and told her to leave which she did saying I'm F...... Going! All this was witnessed by a colleague. I've told my manager who has decided to ban her. Thing is im not back in work until Wednesday,should in pop in and see my manager I just want to make sure this customer is banned from the salon. If she's not banned do any of you know where I stand.

[Quoteunquote]

You are entitled to be in your place of employment free from abuse, (unless you work in a prison or similar). Stand firm.

[LIZS]

I'm not clear why you intervened, surely it was up to your manager to have that conversation. Agree you shouldn't have to tolerate it though.

[Morgani97]

I intervened as the manager was on her way back from holiday,I did discuss this with my other colleague and she agreed that something should be said we are pretty much left to our own devises and can use our common sense to deal with most things I was just mortified at being called what I was called,she wouldn't of said this if I had been out of the workplace. I'm pretty sure I would've reacted if she had. Just frustrated tbh.

[MidniteScribbler]

Your manager has already decided to ban her. That's the outcome you want, so be pleased that your manager has backed you up.