Can anyone help me please my fella was going on a diving holiday but due to trouble with the is flight was cancelled and a new holiday was arranged but they has been trouble there too, plus he has no more holidays to take left.
He paid the group leader ( through PayPal) £550, that's for the return flight to Sharm from Manchester, a weeks accommodation & boat diving. My fella arranged with the leader to pay the money when he drew his pension in late September, as he was struggling at the time of booking which the leader was ok with.
Due to to ISIS activity in Sharm the flights had been cancelled & another destination was suggested, Hurghada. Unfortunately my fella does not have any more A/L days to take as the flight out was a day earlier than the previous one, so decided to cancel the flight and ask for a refund as the travel company Monarch offered. On Friday 8th there was a further disturbance in Hurghada, my fella liked a post on the clubs Facebook page, which suggested why would any one go there if there was a threat.
Later on that evening he tried contacting the group leader on Facebook only to find that he was blocked from the club page & the group leader has also blocked him too, but noticed that he had £249 transferred into his bank account, but £300 short. He phoned Monarch customer services on Saturday morning to find that monies had already been refunded to the group leaders card. He has tried calling the group leaders mobile, left a voice mail & has also sent a email both to no avail. The email ended by my fella stating that "at the end of the day it was you that organised the holiday, and it's up to you to help me resolve this".
If the leader's card was the card paid with, the refund should go back to that - the person travelling can decide what they want to do (so if you wanted to rebook, you could arrange that) but refunds have to go back onto the same card for Money Laundering reasons, unless he was advised differently?
His only other option is the Small Claims court, provided you have an address for the person who booked.