Talk

Advanced search

Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.

Mis sold mobile phone contract.

(6 Posts)
HelpMeGetOutOfHere Mon 10-Aug-15 16:55:23

Not sure if anyone can help but would appreciate it if anyone can.

At work we have 8 mobile phones taken out with Vodafone. All paperwork says Vodafone. We call Vodafone if any issues and we pay to Vodafone each month.

When we renewed the contract almost two years ago, we specifically said that we would not deal with any third party and that we would only renew with Vodafone. We were assured that this was the case and our account was with Vodafone business team.

We have had numerous issues over the last two years and they have not been resolved, despite contacting Vodafone and reporting each and every issue.

My director decides that enough was enough and now according to our records the contract is up at the end of September. He wrote and emailed Vodafone at the email and address that we have used for the last 20odd months. To get a very short email saying that our contract is not with Vodafone but with general tel co (GTC) and that we needed to deal with them an shove the 30 days notice.

This is the first we have ever heard of them. We emailed back saying that as far as we are aware there has never been any mention if our account being transferred and that we had specifically said at the outstart that we would only deal with Vodafone. Plus Vodafone have not provided any contact details for GTC and we can't find any one google.

I rang Vodafone on the 191 number and spoke to a staff member who confirmed this but said that they didn't have contact details for GTC???

What can we do? Does this invalidate any contract that we had as a) we specifically said no third parties b) no one ever informed us that we were with or has been transferred to GTC

We really want to leave ASAP, but need at least the PAC code for the directors phone as 75% of the business calls go through him. We are a small company and it would cost the company dearly if he lost his number.

If you made it through my saga and have any advice, it's greatly appreciated.

Collaborate Mon 10-Aug-15 18:55:01

Your first port of call should be the bills that they send you. Who do they appear to come from? Who do you pay every month?

HelpMeGetOutOfHere Mon 10-Aug-15 19:57:40

Hi. Sorry I got caught up at home.

The bills are from Vodafone. It's all heavily branded in Vodafone. The itemised part is downloaded from the Vodafone website. We log in to our Vodafone account.

The bills are paid to Vodafone. The email that tells us the bill is ready to download is xxxxxxx@vodafone.co.uk

Collaborate Tue 11-Aug-15 00:10:25

If it's a vat bill and it's from Vodafone then surely your contract is still with them? Do GTC actually exist? Ask Vodafone for the PAC again, and if they refuse, ask Ofcom what you can do. You could always try and get the PAC from your online account.

Cindy34 Tue 11-Aug-15 01:13:08

GTC is mentioned as being sold in 2012 to another company.
commsbusiness.co.uk/news/pinnacle-acquire-the-general-telephone-co/

May or may not be the same company that Vodafone refer to as GTC.

Do your bills have an address on which you can write to? May be harder for them to fob you off if you write and require them to provide contract information.

HelpMeGetOutOfHere Tue 11-Aug-15 10:00:41

Vodafone claim GTC are a partner if Vodafone but they don't have their details?

Yes that was Ali could find with regards to GTC as well. Surely if they are a valid partner of Vodafone and a company then they would be listed at companies house or on a company check file?

Will try Vodafone again today.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now