Not sure if anyone can help but would appreciate it if anyone can.
At work we have 8 mobile phones taken out with Vodafone. All paperwork says Vodafone. We call Vodafone if any issues and we pay to Vodafone each month.
When we renewed the contract almost two years ago, we specifically said that we would not deal with any third party and that we would only renew with Vodafone. We were assured that this was the case and our account was with Vodafone business team.
We have had numerous issues over the last two years and they have not been resolved, despite contacting Vodafone and reporting each and every issue.
My director decides that enough was enough and now according to our records the contract is up at the end of September. He wrote and emailed Vodafone at the email and address that we have used for the last 20odd months. To get a very short email saying that our contract is not with Vodafone but with general tel co (GTC) and that we needed to deal with them an shove the 30 days notice.
This is the first we have ever heard of them. We emailed back saying that as far as we are aware there has never been any mention if our account being transferred and that we had specifically said at the outstart that we would only deal with Vodafone. Plus Vodafone have not provided any contact details for GTC and we can't find any one google.
I rang Vodafone on the 191 number and spoke to a staff member who confirmed this but said that they didn't have contact details for GTC???
What can we do? Does this invalidate any contract that we had as a) we specifically said no third parties b) no one ever informed us that we were with or has been transferred to GTC
We really want to leave ASAP, but need at least the PAC code for the directors phone as 75% of the business calls go through him. We are a small company and it would cost the company dearly if he lost his number.
If you made it through my saga and have any advice, it's greatly appreciated.
If it's a vat bill and it's from Vodafone then surely your contract is still with them? Do GTC actually exist? Ask Vodafone for the PAC again, and if they refuse, ask Ofcom what you can do. You could always try and get the PAC from your online account.