Can anyone give me some advice here?
A couple of years ago, I signed up to Sky TV and internet. My contract with them was for a year and I have never signed up for anything new since the year was up, just continued to pay the bill and use the service. I tried to cancel twice before but they discounted my package so I stuck with it.
I called a few weeks ago to cancel and they wouldn't let me, they said I had signed up for another years contract and would not be able to cancel it. I didn't sign up or agree to a new contract at all. I have received no correspondance from them to indicate that this was put in place. They said that it was on the notes that I had been told, that they would need to listen to the recording of my call and get the operator I spoke to to call back, they haven't called me.
Does anyone have any advice or experience with this? I am certain I didn't sign up to anything and I really can't afford it any more. I want to phone them back today and get it sorted but I feel like they know what they are talking about and I don't.
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7 replies
WalterShite · 12/07/2015 09:41
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