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faulty tent

(10 Posts)
no73 Tue 05-May-15 17:55:41

I wonder if anyone can give me advice please..

I bought a Kampa Filey Air 6 tent and have had nothing but problems with it, the zips get stuck and I have to get people to get me out and it leaks badly when it rains.

It has already gone back to the manufacturer who insist there is nothing wrong with it and its condensation therefore the shop is refusing to refund me the money or exchange the tent. They have stated I am not ventilating the tent. I am the back ventilation flap is always open regardless of the weather and if it is during the day then the inner door is also open (it has a porch area).

I went away in it this weekend and as soon as the rain started only light drizzle but went on for a few hours so did the leaks. It is leaking from the top seam and running down the poles and pooling there. If it rains really badly these are huge puddles extending under the carpet and the sleeping pods.

I have taken photo's of the puddles and the dripping from the seams but Camping World still insist its condensation. This only happens when it rains and no other time e.g. not after it has stopped raining, the sun has come out and then the temperature drop at night. I have taken photos at 06:00 after a day of rain to show that there is no condensation present which if it was a condensation issue there would be some evidence of this.

This is a huge tent with only myself and my 5 year old in it and so we are not creating much vapour and the sleeping pods inside never get wet like the rest of the tent does. I have never had this issue with tents not even the cheap ones and I have been camping for over 25 years.

I have sent the CAB letter to Camping World stating I continue to have this issue and that unless resolved I will be taking them to the small claims court. This tent package cost £1300 and so a lot of money for a tent that causes massive issues when it pours down and I have to take plenty of towels with me so I can mop up the water in the tent.

Camping World are still insisting there is nothing wrong with the tent because Kampa states its fine however are offering me sealant to seal all the seams. I am not happy with this because I do not think this will work well and I have spent an awful lot of money on a tent for it not to be fully waterproof. I also do not like the fact the zips are so difficult to get out of as the plastic trim on the outside, alongside the zip gets stuck in the zip mechanism.

I have friends who are all willing to state they have seen the rain coming in and the zips getting stuck and have also filmed and taken photos of the zip issue.

Do I stand a good chance of winning with my own evidence despite the report from Kampa? I really do no want to continue using this tent but I am having to to get evidence of the leaks. Its an awful lot of money to lose and I will have to buy another tent to use.

Hope someone can help advise me. Its bit out of my comfort zone tbh.

no73 Tue 05-May-15 17:57:01

Oh and I have also copied and pasted from forums where posters have had the same issue and also the issue of Camping World refusing to exchange this tent. One man refused to leave the store unless he had a refund. I am assuming that I will be allowed to use this as evidence too?

TarkaTheOtter Tue 05-May-15 18:00:44

Have you tried the power of social media? I would start a thread in Aibu, something like "Aibu to expect a £1200 tent to be waterproof". Put your pictures up too. Once the thread picks up tweet it to kampa.
What terrible customer service from kampa anyway. Even if it is condensation it shouldn't get that wet inside. Sounds like it's not designed very well.

no73 Tue 05-May-15 18:05:13

It is shocking but Camping World are the issue as they are refusing to refund me or replace the tent. I've stated I am happy to try another tent as there are reviews that state how good it is and I just think I was unlucky in getting one of the first batches which appeared to be made quite badly.

I'm not sure I'd get much traffic on AIBU about a tent...I'll try it later so thank you for that.

TarkaTheOtter Tue 05-May-15 18:20:15

Maybe just Twitter or the camping section on here then. I think Kampa might have more to prove than Camping World so might be easier to lean on them a bit.

no73 Tue 05-May-15 19:09:27

I've put a sentence on twitter hash tagging Kampa in one and then Camping World in another.

no73 Tue 05-May-15 19:36:26


no73 Tue 05-May-15 20:55:33


MooseBeTimeForSpring Tue 05-May-15 21:02:10

How did you pay for it? If it was by credit card you might have some recourse with them

no73 Wed 06-May-15 08:05:29

Just wondered if there was any legal people that could advise me about on here please?

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