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Tent Missing/Lost/Stolen - Any Advice

(6 Posts)
Bathsheba Sun 30-Nov-14 12:11:01

Apologies in advance for the length of this.

6 months ago we bought a new tent - huge investment for us as it cost approx £1000.

After using it, we discovered it was faulty, and we liaised with the retailer and the manufacturer - the manufacturer was really helpful and agreed to replace the faulty parts. We had to return it to the retailer, who would return it to the manufacturer.

We couriered it back to the retailer on a Tuesday.

The retailer went out of business on the Wednesday or Thursday. (honestly, that is the timescale involved).

The manufacturer did not receive it in that time.

Another company has bought the retailers site, but not the stock (it has been bought by Go Outdoors who have their own stock/own brands etc).

Go Outdoors have now cleared the site, and our tent 2 huge 30kg bags) has not been located.

The Administrator for the original retailer is now saying we are an unsecured creditor and have sent us a claim form.

Now we have no tent, no-one knows WHERE it is or who has it, and as unsecured creditors we can only ever expect a proportion of our money back, if anything.

The tent didn't belong to the retailer - it belonged to us. They were simply to pass it to the manufacturer.

The tent was paid for by credit card as it was bought online (we are in Northern Scotland and the retailer was in the South West of England) - do we have any sort of claim we can put in with the credit card company, or our home insurance, or even our tent insurance as essentially as far as we are concerned, our tent has been stolen but the retailer.

Thanks for reading...any advice at all...??

Coconutty Sun 30-Nov-14 12:14:13

Message withdrawn at poster's request.

Theselittlelightsofmine Sun 30-Nov-14 12:15:02

I would contact credit card company and ask if you can claim through them.

greenfolder Wed 03-Dec-14 22:59:16

Have a good read through your household policy. If you have personal possessions cover you will be covered for accidental loss

Greengrow Thu 04-Dec-14 07:37:11

In law the tent is yours and the company as just holding it for you. The administrator is wrong. Write a strong letter to them giving them 7 days to return the tent or the same kind of tent. Say you have spoken to solicitors, ownership of the tent is yours and the administrator must either return it to you in 7 days or pay a refund for its value or replace it with an identical tent otherwise you will start proceedings in the small claims court. Enclose copies of all receipts to prove you sent it back and the original purchase cost and make sure your letter says - you were holding the tent as bailiee to repair it. You were responsible for its safe keeping. It remained our property at all times.

Greengrow Thu 04-Dec-14 07:37:25


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