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Well known car dealership and "refundable" deposit

(60 Posts)
Logg1e Tue 25-Mar-14 07:30:59

Last week we were encouraged to pay a £100 refundable deposit on a car.

We went to buy this car this week, but they had made a mistake with the tax disc, apologised when I spotted it, but said they wouldn't recompense me for it (I didn't even expect them to change it - said I would if they covered the extra cost!!).
I said in that case I didn't want the car. I play straight and expect them to. Fair enough they said.

They said they won't return the £100 deposit as the V5 is already on its way to us (I doubt it as they only had two hours' notice that we would buy the car). They said they will only return the deposit when we take the V5 in.

Can anyone shed any light on this situation?

Damnautocorrect Tue 25-Mar-14 08:03:05

Let me guess manager was hiding in his office not coming out?!

Logg1e Tue 25-Mar-14 08:07:02

Correct Damn it was just the new salesman.

On phone to DVLA now.

Logg1e Tue 25-Mar-14 08:07:59

You think I should deal with Head Office direct?

Damnautocorrect Tue 25-Mar-14 08:08:02

Hpsaucy yes your right but that wouldn't add a keeper, unless they'd forged her signature on that form

Logg1e Tue 25-Mar-14 08:08:59

I hate buying new cars, there's such a knowledge imbalance, hence why we go to big dealerships now(!).

Livvylongpants Tue 25-Mar-14 08:10:53

If it is Evans halshaw I work for the parent company, speak to the dealer principal there, insist on it. I know our DP would sort it straight away and be extrenely apologetic, dont listen to sales knobheads people. But I work for the nice bit of pendragon.

Damnautocorrect Tue 25-Mar-14 08:12:01

I would without a doubt get head office involved.
If tax is more expensive than originally thought its an on going cost so each six months it's another tenner than you thought. Especially as you'd been reasonable and say if they cover their mistake.

Logg1e Tue 25-Mar-14 08:23:22

Ok, spoke to the nicest person ever at the DVLA.

1) The car can be taxed and whatnot without my signature.

2) Whilst I'm waiting for the V5, EH shouldn't sell the car. They haven't a log book, and they presumably have to admit it's got two previous owners if someone asks.

3) I take the log book in and get my deposit back.

4) If they refuse to give me the full deposit, I can claim the tax disc back (not sure how - didn't check) and they can buy a replacement V5 for £25.

I am close to tears with frustration.

Logg1e Tue 25-Mar-14 08:24:35

Livvy sorry to be stupid, you mean I should ring the EH store I was at and ask to speak to the "Principle Dealer"?

Damnautocorrect Tue 25-Mar-14 08:39:47

They can tax it without your signature but they can't put it in your name without your signature.

Faking a signatures common place to get things done in a timely manner but obviously the dealers open to vehicles being rejected with added keepers.

Loving the refund tax idea but you'll lose 2 months tax doing it (march and presumably you won't get it sorted before April)

VivaLeBeaver Tue 25-Mar-14 08:40:12

I knew it would be them. grin

The ones in our local branch are slippery little fuckers.

Damnautocorrect Tue 25-Mar-14 08:40:21

It's the dealer principle he's overall manager of the whole dealership

VivaLeBeaver Tue 25-Mar-14 08:42:00

I suppose you need to think though that yes they're arguing over £10 but so are you. I get that there's the principle of it as well.

But is it worth all this arse ache for £10?

Livvylongpants Tue 25-Mar-14 08:42:35

Yes the dealer principal, he's the gaffa! I know my DP (I work for the luxury side) would sort it out for you and get you the car, he would rather fork out than loose a sale.

Salesguys are monkeys, talk to the Dp

Livvylongpants Tue 25-Mar-14 08:44:09

If your in herts/bucks PM me as It might be a dealership I know, (though I don't deal with EH much, unless we sell them a trade in)

Logg1e Tue 25-Mar-14 08:50:04

Viva it just got to the point where I was really fed-up with them. Each time we were left sitting there whilst he went to talk to the boss. I wasn't that in love with the car, we don't need to replace our old car... I just felt it wasn't worth it.

Logg1e Tue 25-Mar-14 08:50:49

Livvy we're not in that area unfortunately.

I'm just working up the will for another phone call.

Logg1e Tue 25-Mar-14 08:52:16

Also, Viva I felt like they just mocking me and kind of ganging up on me, "yeah, my mistake love, I'm sorry but no, we're not going to give you £10". I was thinking "Oh, so suddenly it's 'we' is it?" and thought I just want to go home now.

Logg1e Tue 25-Mar-14 08:52:34

And yes, I am pissed off at myself for being such a wimp.

TheBeautifulVisit Tue 25-Mar-14 09:02:55

You aren't arguing over £10, you are arguing over the fact that the dealer broke the expressed terms of your contract.

Your purchase is covered by the Sale of Goods Act. The car is not as described in that what they were selling you was a car with 12 months tax and the car only has six months tax.*ADV0003-1011.txt

Damnautocorrect Tue 25-Mar-14 09:04:44

Thing is in that situation you do feel like your hands are tied and you have no choice so don't beat yourself up. When you are made to feel like that it just makes you want to walk away. It's such bad customer service for what should be a nice experience. It's exciting getting a new car and this should be reflected in their attitude.

Livvy your right yours is the nice bit of pendragon wink

Logg1e Tue 25-Mar-14 09:24:43

I have the Principle Dealer's name but the number is the general showroom's number. It rings once and is then "hung up". Will continue to try when I can.

Thanks for understanding, I feel as though everyone has understood me and you've been absolutely wonderful this morning.

I was distracted during the morning routine, left it all to my partner really, and will want to make up to everyone this evening.

VivaLeBeaver Tue 25-Mar-14 10:02:56

In that case walk away. If it was a car I was in love with I'd shelve my principles for £10. grin. But if I didnt love the car I'd walk.

SantasLittleMonkeyButler Tue 25-Mar-14 10:11:29

Had you already haggled the price of the car down to £7000? If not, I am struggling to believe that they would throw away a sale for the sake of £10 shock.

I know little of the legalities, but that just isn't good business sense at all is it? confused

Flibbertyjibbet Tue 25-Mar-14 10:16:27

Its not a tenner though is it, its the £100 deposit.

Also, if the price you agreed included 12 months tax, then they owe you the difference between 12 months tax and 6 months tax. Not just the difference between 12 months tax and 2 x 6months tax.

Keep at them. Just the salesman's attitude would have me soooo blazing that I would not stop till I had either my deposit back or the tax disc plus a refund of the other 6months worth of tax that they included in the price.

IMO this may be a way of them sneaking up the profit of a car by a few quid each time. On a higher-tax type vehicle this could be a difference of a few hundred pounds for 6 months tax. Wonder if 'forgetting' a buyer wants 12 months tax is a regular thing for them? I'd get on to trading standards and see if they can send some secret shoppers in to check ......

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