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Paid motorhome rental deposit but no acknowledgement or info

(5 Posts)
RosieLig Wed 12-Mar-14 17:31:36

Can anyone help me with my rights

I've paid a £700 deposit for a motorhome rental in the UK (Scotland) for 2 weeks in the summer. The Company has not acknowledged my payment or sent me any written confirmation. It's been a month now.

They were vague on the phone but promised they would email me. I've heard nothing. I've called and left messages since Monday but nothing.

I feel like cancelling and rebooking elsewhere as I'm not happy to pay them the balance if they're not kosher.

What are my rights? Thanks!

tb Wed 12-Mar-14 20:13:33

How did you pay the deposit? You will have proof if you have paid by either cheque or credit card.

RosieLig Wed 12-Mar-14 20:27:59

Hi, I paid by bank transfer.

AgentProvocateur Wed 12-Mar-14 20:29:36

What are they called? They could well be kosher, but busy / on holiday. Some of them are one-man bands.

RosieLig Thu 13-Mar-14 11:52:17


They are a small setup but I don't think that is an excuse for such rubbish communication!

Just called the landline and they're in a meeting and I'm to call back in 20 minutes. Very frustrated!

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