Fuming about this and would appreciate any advice on what to do next.
Bought an expensive Desigual coat as a treat to myself and after a week of waiting for it, contacted ebay seller who said that it had been tracked as delivered to me! Looked at tracking information and there was a ludicrous circle marked as my signature and it was meant to have been 'delivered' on a day I was working all day.
I contacted the complaints department of Royal Mail and they said they would investigate but today I received an email saying that they had spoken to the postman and he says he delivered it on that day to the girl with 'curly brown hair' he has delivered to previously!
There was no mention made of the silly scrawl signature or the fact I stated I was at work. I have also had my hair blonde for several months although it has been previously brown (amongst other colours) and vaguely curly.
It have made a further complaint but it seems as if it is his word against mine and the police aren't interested as they say it is a Royal Mail internal matter.
I am furious about this and want either my coat back or at least the money it cost me. What can I do next?
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Postman says he delivered parcel which has never arrived
36 replies
cyberfairy · 18/09/2013 16:53
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