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DD hair weave is awful and hairdresser wont address complaint any advice pls ?

(16 Posts)
fakeblondie Fri 13-Sep-13 18:40:21

DD had a lovely full set of hair extensions weaved in this summer at a cost of just under £300. She's a student and saved for ages for this.
When they needed reweaving which is cheaper, she found a hairdresser near to her uni offering student discount of 20 % so instaed of £80 for reweave it was around £55.
Anyway firstly she found the manager to be really unhelpful/ ie, everyone except dd was offered tea and a magazine. She just thought maybe it was because she was getting student discount and ignored it.
The girl doing her weave was polite . However she cut her extensions ! dd said I don't want them cutting and she continued to cut them with a blade thing saying how awful it was to see the real hair suddenly stop and then the extensions. She layered her hair extensions big time and cut it without consent. Her style now is so much shorter and thinner its hardly worth having them in.I mean she cut off a good 6 inches .
A few days later the weave started to drop out.
The shop agreed to reweave her hair and apparently the girl who did them is only in once a week. this is making dd wonder if she was a student and even qualified. She didn't realise or get asked if a student could do her hair.
They cant fit her in for at least 2 weeks by which time she will be on a 6 week placement away in London. They have agreed to do it free but not without dd asking several times.
Every time dd tries to talk to the manager she's busy so I tried tonight. They were unprofessional (chewing gum on phone which I know isn't a crime but irritating ! ) and advised me that the owner was busy . When asked what it was in connection with I replied " a complaint" and was briskly told I could try her tomorrow but she did have appointments all day.
I really don't think dd wants to go back as she doesn't trust them and neither do I tbh.
She really needs a new head of extensions at a cost of £300 which she hasn't got because they have ruined hers and the reweave is awful-its actually at her shoulders !
Could she take this further formally because we are very upset that she is out of pocket, her extensions are ruined and whats left is falling out. Wouldn't mind if they had made any attempt what so ever at sorting it out but they`re just not bothered ???

ShotgunNotDoingThePans Fri 13-Sep-13 19:00:42

Sorry I can't address your issue with the hairdresser and I'm sorry your DD has had this horrid experience - but I'm wondering what exactly is wrong with a young girl um just having her own lovely hair cut in a noce style that doesn't involve paying £££ plus more ££ for maintenance?

UnexpectedItemInShaggingArea Fri 13-Sep-13 19:50:32

You should be able to get a refund but no one "needs" £300 hair extensions confused

OhBuggerandArse Fri 13-Sep-13 19:54:59

If she's a student she should be concentrating on her course and extending her thinking, not her hair.

Magicjellyflood Fri 13-Sep-13 19:57:25

Awful! I would ring tomorrow and insist on speaking to the manager, if they continue to give you excuses about her been busy then I would certainly mention legal action, trading standards, local newspaper ect. And take it from there. I'm sure you'll at least get to have a phone conversation with the manager.
HTH I feel for your daughter. I hate that feeling that iv wasted my hard earned money hmm

flowery Fri 13-Sep-13 19:57:29

If they've agreed to redo the weave for free I'm not sure there's anything more they'd be expected to do tbh.

OhBuggerandArse Fri 13-Sep-13 19:58:14

Just think how many interesting books you could buy for £300.

smokinaces Fri 13-Sep-13 20:03:22

Are you sure the student discount related to your dd being the student and not the hairdresser being a student?

thistlelicker Fri 13-Sep-13 20:04:56

Does it matter how's Many books the girl can buy? At the end of the day she saved up to get something she wanted? Isn't that a part of growing up and saving? Anyway she only wanted a reweave not a cut! They have ruined the hair and wasted the money!

Op certainly complain! Go in! Stamp your feet!! I hope you have before and after pics to show the manager! I'd tke it all away! 300 quid is alot of money in the grand scheme of things

BrianTheMole Fri 13-Sep-13 20:06:59

Well the extensions are her choice, no one elses. Not really relevant to the op whether or not she should have spent that money.
What outcome does dd want op?

Bronx Fri 13-Sep-13 20:09:11

I hate the sarky comments about how much things cost. If you've got the money, why not?
I'd tell them if you don't speak to the manager, you'll be leaving bad reviews all over the place.
If she's not actually going to see the benefit of the re-weave (because she won't be able to make it there), I'd ask for the money back.

MikeLitoris Fri 13-Sep-13 20:15:54

Wow. Some spectacularly unhelpful comments. Its none of anyone's business if someone chooses to spend money on extensions

My mum pays for extensions (similar price) because her hair doesnt grow. She also has bookcases full of books. So what?

Cant help sorry op, but If it was my dd I would be straight round there and refusing to leave until they sorted it.

Angelik Fri 13-Sep-13 20:26:06

They have a duty of care to customers and as they have ruined what was already there and cut her hair when she asked not to I would be seeking compensation. Firstly, speak to manager and accept offer of re-weave with guarantees of standard and time the extensions will be in place. Yu want the top stylist in the salon to be doing too. Get this in writing. Explain if it isn't up to scratch you will be seeking compensation. If the manager is uncooperative then tell them you will be contacting trading standards and seeking legal advice. Again, put this up in writing with deadlines for response. It might take some persistence but sloppy customer care should not be tolerated especially as this was a special treat your daughter had saved for. Good luck!

specialsubject Fri 13-Sep-13 20:45:54

trouble is that the extensions were your daughter's property and were vandalised by an incompetent hairdresser.

best bet seems to be for them to pay for a new set. Small claims court job. Take some photos.

BrianTheMole Fri 13-Sep-13 20:58:02

Yeah think I would ask the hairdressers to pay for the loss, ie new extensions and whatever other costs that have made your dd out of pocket. And if that doesn't work go to small claims and claim the costs for that too. You can apply online.

Buttercup4 Fri 13-Sep-13 22:16:24

I'm sure that if you accept their offer of a re do then its going to be viewed as a settlement.

By the way, £300 for a weave of hair extensions us actually quite cheap if done privately in a salon it would normally be circa £500. I would be worried about the quality of the hair and the damage it's doing.

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