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Direct debit - what is the legal position?

(26 Posts)
Jux Fri 19-Apr-13 11:28:43

We pay EDF by dd. it turns out they haven't been actioning the dd and have just sent us a bill for over 3K.

DH has spoken to them and it is clear that they just simply stopped actioning the dd. The last time they did it was June.

We have had no notification from them that they have tried but been refused; our bank has not contacted us to say they've refused it.

This is very definitely EDF's mistake.

What is our position? We simply don't have 3K+.

(We have been having a very stressful time which is probably why dh didn't notice what hadn't gone out of the account, he tends to check what has...)

Jux Sun 21-Apr-13 16:19:34


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