I ordered some bedding from Dunelm Mill online on Monday morning and printed off a copy of my order.
The promised email order confirmation has not arrived - despite two emails and a phonecall from me.
I read somewhere that an online order is not deemed to exist/contract is not formed until the order confirmation email from the supplier is received.
Is this true?
What would you do if the retailer failed to confirm the order? Don't know if Dunelm Mill are just rubbish at online commerce or whether they don't have the goods or what.
I suspect if I try to cancel, I'll find they've already taken payment and I'll just basically have to wait and see if the order ever turns up.
Worrying these days with so many retailers going bust when one of the just doesn't communicate properly.
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Dunelm Mill - not confirmed online order - does it exist?
14 replies
wherearemysheets · 23/01/2013 09:39
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