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Had flight cancelled due to snow. Should have been offered hotel right?

(3 Posts)
TurnTables Mon 10-Dec-12 15:28:11

I came back from Frankfurt this morning instead of last night due to cancellation because of snow. Now I thought they would have put me up in a hotel but they just gave me a camp bed in the airport. Is this right or wrong and if it is wrong how do I complain? I flew with Lufthansa.

NatashaBee Mon 10-Dec-12 15:32:07

Message withdrawn at poster's request.

Amateurish Mon 10-Dec-12 16:01:01

These rights don't apply in cases where flights are cancelled because of bad weather I'm afraid.

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