So, about 3 weeks ago I ordered a new bed from Bensons for Beds, they arranged delivery for today. I expressed concern about it not fitting up my stairs (very small house, narrow stairs) and was told if it didn't fit the delivery driver would take it away.
Bed arrived this morning, had no hope of fitting up my stairs, delivery driver took it away and said they would report to customer services and I should contact them to arrange a refund or to order a different bed.
Have just spoken to customer services who said I can have a refund but they will take a 20% charge as a 'refund cost', there would be the same cost if I was to choose a different bed.
Is this allowed? Im really not happy to pay what will be £160 for absolutely nothing.
Please or to access all these features
Please
or
to access all these features
Mumsnet has not checked the qualifications of anyone posting here. If you have any legal concerns we suggest you consult a solicitor.
Legal matters
Are they allowed to keep 20% if the product is returned??
11 replies
GotMyLittleLamb · 01/10/2012 16:38
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.