Hi there, not sure if anyone can help. I purchased a dress recently from an etailer, and sent it back for a refund as it wasn't the right fit. However, I received an email this morning from them stating that the garment would be returned to me without a refund as they have found a mark on the back, deeming it unsellable. I'm definitely not the person who's marked it as I took it out of its packaging to try it on, then wrapped it up again immediately. What rights do I have? Is it my word against theirs? Grrr....
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