Received faulty bike from sports direct. Phoned them, sorted collection, they failed to collect. Phoned again that day, arranged collection for another day. Again, waited in all day for collection, failed to turn up again. Yet again, I phoned complaining about non collection. They said would refund and re-arranged collection for today.
So, I wait in all day again (lovely day in half term could have taken dc out), and no van turned up!
So, I refuse to waste my phone bill yet again to sort this out. I have my money back so I don't care about that.
Where do I stand in regards with them not collecting? Do I have to contact again or is it now their problem? What if it is still here in a weeks time? Or longer?
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where do i stand in regards to uncollected faulty item from online purchase?
2 replies
Tortoise · 03/06/2011 20:16
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