We have been contacted today by the travel agent to say that the accommodation we have booked for our summer holiday next August has not renewed their contract with the Tour Operator (TO) next year.
We booked this holiday on the day that the holiday for summer 2011 went on sale, back in April this year, to ensure we got one of the free child places. We had booked a one bedroom apartment on a 4 complex on a half board basis, on one of their premium ranges. In replacement we have been offered, with no discount or recompense, a single hotel room on an all inclusive basis in a 4 complex but not in the premium range. They say that this is an upgrade as the cost of the hotel is higher than the cost of the apartment (this is true if we didn't have the free child place: with the free child place the cost is £342 less; without the free child place the difference would be £857 more).
Our issue is that we are not being offered like for like: accommodation is (much) smaller and not as high a quality. We have also been told that we could not have been guaranteed a free child place at the hotel if we had booked that but as we booked the holiday the day the holidays were released we think this is highly unlikely.
Would anyone have any idea what our legal rights are here?
Thanks
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Legal matters
Tour Operator issues re change of accommodation
5 replies
CaurnieBred · 15/12/2010 17:57
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