Some people are awful, I once worked in a childrens home with very disturbed children, one of the girls actually cut all her arms and slit her wrists whilst on top of a garage, myself and a collegue witnessed this and went to get the manager who actually refused to leave her office because she was having her lunch leaving two very inexperienced staff to deal with the situation. Terrible
when 7 months pregnant I was on playground duty and there was a big fight between some Y6 boys who I could NOT physically separate, without fearing for my health and my baby's - I am only 5 ft 2 and they were very nearly as tall as me and intent on doing each other some damage.
I sent some girls to get the deputy head and tell her to come out. They came back saying "Mrs X says tell Mrs Y (me) That SHES the one on duty, so SHE sorts it!"
I wish now i had made a complaint, but as it was I was leaving anyway.