Bought item sold off

[indomitable101]

So pls I need to know where I stand regarding this.

I bought/paid for a piece of furniture in full with my debit card an old sideboard just before Xmas from a charity shop that also commissions things.

They kindly sent it to their warehouse for it to be painted. I spoke to the man who was going to paint it but we concluded that I would be back after the festivities to conclude ie finalise things by choosing the exact decoration I want.

I was not able to go back to the warehouse until today due to a lot of personal problems & challenges etc

I got to the warehouse to find out they had transferred the sideboard back to the shop & when they called the shop, they said it has been sold that I should walk about half a mile to one of their other shops to speak to the manager for a refund, credit note or get another sideboard if available

I walked down there & was told the manager had gone to the other shop about half a mile away.

I walked down to the shop & found the manager who did she can't offer a refund, credit note & that no sideboard at all in stock and that in fact they should be charging me for storage and she had a bad attitude and I just walked out as I was in a fragile & emotional state from my personal issues & I didn't want to burst out in anger or tears.

Went out to calm down/ pull myself together and never went back to the shop as I want to know where I stand regarding this issue

Have they got the right to sell on what I already paid for? They have my number, why didn't anyone call me? Have they got the right to refuse a refund, credit note or a replacement?

[MrsJoshNavidi]

Not sure this is a human rights issue.

[indomitable101]

@MrsJoshNavidi I was not exactly sure where else to post after going through Mumsnet. I apologize if this is the wrong place. Pls kindly let me know where to post it thank you.

[AStarSoBright]

Legal matters. Report your post and get it moved. It depends what the agreement was as to whether thay can sell it on. You should at least be offered a credit note or replacement though.

[indomitable101]

@AStarSoBright thanks, I have reposted on legals. I will see if I can delete this one here

[indomitable101]

Oh I forgot u can't delete on Mumsnet 🤦🏽‍♀️🤦🏽‍♀️

[BogOffWinter]

Unsure on the legalities of this, but if you didn’t contact them to explain you weren’t able to come collect it, after three months they would have considered it abandoned and resold it. That is a long time for them to hold it, but hopefully someone with a bit more knowledge on the matter will be able to help

[RJnomore1]

Did they try to contact you?

[indomitable101]

@RJnomore1 they did not contact me at all.

[MrsJoshNavidi]

I think they'd have the right, if only a moral one, to sell something you didn't collect. But I think they ought to offer you a refund. Do you have a receipt for the item? Can you prove you paid for it?

[indomitable101]

@MrsJoshNavidi I have to look for the receipt in my mountain pile of paperwork but I have managed to locate the transaction on my bank account statement.

[MrsJoshNavidi]

I'm not sure that will be enough.

Are you upset at having lost the money? (How much are we talking about?)
Or are you upset because you really wanted the item?

[indomitable101]

@MrsJoshNavidi the sideboard was £60. It's a matter of principle for me. I do not think it is right they are refusing to refund me, they didn't call me before selling it off, there was no mention of storage cost when I was buying

[MrsJoshNavidi]

I think you could have called them though, albeit you had other issues going on.