Something similar has probably been posted on MN before but I have got to dash out and don't have time to search ... and really need help please!
My Dyson (my second Dyson, ggrrr, the first one spluttered and died and I stoopidly bought another one) has lost most of its suction. I have cleaned all the filters and cylinders and hoojamawhatsits etc but it is obviously b*ggered.
I'm really loathe to spend a small fortune buying a third Dyson ... can anyone recommend a good alternative? Needs to be an "elephant" style one (i.e. not an upright), must be able to deal with an abundance of pet hair and kids' mess, and adapt to both carpets and hard floors ...
Well, I've just rang the Dyson helpline - tel 0800 954 0154 - and they've talked me through everything, I've discovered a secret filter that I never knew existed, have washed the disgusting thing and it's all working fine .... 10 out of 10 for customer service to Dyson
My Dyson died a death after nine years and having read numerous reviews I purchased the Hetty Numatic. I am so impressed with it, the suction is much better to that of the Dyson and I only paid £79.99 for it. It has a long cord, so you don't have to keep plugging it in, there are two setting - high - low. I used the high setting on heavy duty and the low setting on the wooden floors. It is great at going under furniture. I find it easier to use than the upright. It comes with five disposable bags, but you can get a reusable bag on a well known auction site. It has various attachments which I store in the pink Hety bag that comes with it. It is so easy to use, I have no regrets and it is much better than the Dyson and at a fraction of the price.