So this is following the Whirlpool announcement, Nov 2015, that engineer visits would be arranged to fix the fire risk in some of their models of tumble dryer.
We have one of the models affected, so registered for an engineer in November and in Jan 2016 rec'd an email with an estimated engineer visit date of June 2016. A further email today has given an eta of May 2017.
Both emails very cheekily offered me the 'chance' to buy a new machine from them at a special price.
I think a further 11 month delay is unreasonable.
Anyone else had this nonsense?
And, does anyone know how this works with the Consumer Rights Act 2015? Can I return this faulty machine?
Please and thank you very much
Vic
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Anyone else outraged by the handling of Hotpoint/Whirlpool dryer fire safety concerns?
42 replies
VicsterB · 26/05/2016 13:46
OP posts:
Rafflesway ·
26/05/2016 16:00
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Rafflesway ·
26/05/2016 16:01
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