Advertisement

loader

Talk

Advanced search

lousy Hotpoint service - any suggestions?

(17 Posts)
notsupermum Tue 19-Jan-16 13:46:15

Just wondering if anyone has had success complaining to Hotpoint - I signed up for an insurance plan to service our washing machine. I've just waited a week for an appointment and will wait another week for a part to be delivered. I can't find anyone to complain to (live chat not working, customer helpline engaged). In the meantime we are a family of six with no clean clothes...anyone know a hotline to the chief exec?

wowfudge Tue 19-Jan-16 13:53:19

They are behind on addressing the safety issues with some of their tumble dryers so that may be why they are swamped. They are owned by Whirlpool - a US corporation. I'd have a look at their corporate website and see if you can find the contact details for their Company Secretary or the VP responsible for Europe.

wowfudge Tue 19-Jan-16 13:53:49

Or try social media.

NK346f2849X127d8bca260 Tue 19-Jan-16 14:36:03

Sadly I think this is the norm, we had similar with Bosch.
Still under warranty, a week wait for them to look at it them another 10 days for new part to be fitted.
Sorry not much help to you!

Noctilucent Tue 19-Jan-16 14:38:17

Message withdrawn at poster's request.

Noctilucent Tue 19-Jan-16 14:41:05

Message withdrawn at poster's request.

rabbit123 Tue 19-Jan-16 14:47:41

My advice is...don't but a Hotpoint, they're crap wink

rabbit123 Tue 19-Jan-16 14:48:41

wowfudge, I thought Hotpoint were owned by Indesit? The Hotpoint we had was definitely Indesit made and it was atrocious.

notsupermum Tue 19-Jan-16 14:53:17

hmm have they been bought by Whirlpool? V confused. Can't get through to anyone in the UK

wowfudge Tue 19-Jan-16 16:11:41

Both Hotpoint and Indesit are owned by Whirlpool. As are a host of other brand names, including KitchenAid.

rabbit123 Tue 19-Jan-16 20:06:10

wowfudge, just googled - Indesit bought out Hotpoint/Creda in 2004 and then the Indesit company got bought out by Whirlpool last year.

Candy own Hoover, Electrolux own AEG & Zanussi, Bosch own Bosch, Siemens & Neff, and all those cheap Currys & Asda brands all seem to be made by the same company too.

Is there any independent companies left anymore!? shock

wowfudge Tue 19-Jan-16 20:18:21

I have an 18 year old Creda fridge freezer - still going strong. They don't make 'em like they used to!

notsupermum Tue 19-Jan-16 20:39:17

My mum and dad had the same washing machine for about 25 years...don't think it was a Hotpoint

rabbit123 Tue 19-Jan-16 20:51:06

wowfudge, my parents Hotpoint washer lasted a good 15-20 years. That was when Hotpoint were still Hotpoint. Our Indesit-with-a-Hotpoint-badge-on-it didn't make the 2 year mark.

wowfudge Tue 19-Jan-16 22:16:15

Hmm - I have a horrible feeling that when we move house this year that will do for a number of appliances. It did last time!

e1y1 Sun 24-Jan-16 03:27:23

Doesn't help, but I sympathise, 4 weeks ago got a brand new whirlpool machine, went faulty, had to wait 2 weeks for engineer to come from hotpoint/indesit/whirlpool. Then for replacement, Indesit office messed up delivery date on that too.

Number i got through on fairly quick was 0344811211

WavingNotDrowning Sun 24-Jan-16 06:12:33

Message withdrawn at poster's request.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now