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is ocado any good?

(21 Posts)
stuckindamiddle Mon 31-Mar-14 14:04:40

I've got a voucher for £20 off first shop and free annual midweek delivery.

Currently use Sainsburys or Tesco, depending what vouchers I have and cos I'm a clubcard / nectar card sucker!

Prefer organic for dairy, meat and some fresh fruit and veg.

Is ocado good? Should I swap? Is it v expensive?

EarSlaps Mon 31-Mar-14 19:46:58

I like it, mainly for convenience. I use the iPhone app mostly, and it's always easy to get a delivery spot, I usually manage to get a next day one and if not then day after. The one hour spots are great, especially as you can do them in the half hour too- 8.30pm-9.30pm suits us nicely.

EarSlaps Mon 31-Mar-14 19:47:28

And I don't find it that expensive.

Hobbes8 Mon 31-Mar-14 19:49:09

There's lots of little things that are good about it, like the fact that they give you a big receipt with all the food ordered by use-by date, which I stick to the fridge and use for meal planning. They also text you to let you know about substitutions.

RhinestoneCowgirl Mon 31-Mar-14 19:49:42

I've been using Ocado for over a year (used to do Sainsburys). I like the convenience, for stuff we buy it's not noticeably more than Sainsburys.

orangepudding Mon 31-Mar-14 19:51:21

It's good.

I look at the offers and then base my meals around them. The offers are very easy to find on the site.

onepieceoflollipop Mon 31-Mar-14 19:53:32

I love it, am so familiar with the app and the website so it saves me loads of time. Have started going to Morrissons once a month to stock up on the "offers" there alongside weekly ocado order.

e1y1 Mon 31-Mar-14 21:28:44

I like Ocado, have only used them twice though.
Their product range compared to other supermarkets' is amazing.
Delivery is cheap and drivers are friendly.
However, with their own brand food, I get the same feeling as I do with Thornton's and John Lewis, do I think they're good because of their reputation, or are they actually good? I always get that feeling with companies that have hyped up reputation - something is missing?

e1y1 Mon 31-Mar-14 21:32:06

Sorry meant to say with their own brand food, which is Waitrose.

EarSlaps Mon 31-Mar-14 21:45:57

I use Lidl alongside, best of both worlds smile.

canutesauntie Mon 31-Mar-14 22:22:24

I use Ocado most of the time. Compared with Sainsburys the delivery slots are better here, less substitutions and I find the website clearer. They price match to Tesco or give you a voucher. They are always on time, even in the snow and the drivers are nice. Can you tell I'm a fan?

LittleBearPad Mon 31-Mar-14 22:24:02

They're great. Very rarely do substitutions. Excellent range. Mainly get it for waitrose stuff but they have loads of other things too.

HopeClearwater Mon 31-Mar-14 22:27:28

It's excellent. Hardly ever any substitutions, and they are sensible ones. Any problems eg broken eggs, they refund you straightaway without question. Excellent range. Offers well signposted. Reliable. I recommend!

LaurieFairyCake Mon 31-Mar-14 22:29:10

It's the dogs nuts

Used it for years

ThisFenceIsComfy Mon 31-Mar-14 22:29:50

I order direct from Waitrose. No delivery fee. Cheaper. Better service. Only downsides are that the slots are harder to come by at short notice and are two hours long (in my area at least)

breatheslowly Mon 31-Mar-14 22:32:42

I really recommend Ocado. We do top up a bit at Tesco and buy stuff on offer at Tesco because Ocado's offers just aren't as good. But every time I go into Tesco I wonder what possessed me.

We had a deliver this evening and for the first time in ages we got a substitution - our small bananas were substituted for standard size bananas. No weird subs or missing items.

I also find the reviews of items on their website really useful. Some of their own brand stuff isn't as good as the Waitrose branded equivalents, but you just need to look at the reviews to work out what not to buy.

ZootAlors Mon 31-Mar-14 22:33:32

I'm a bit 'meh' about them. Lots of nice touches, as others have mentioned, but my expectations are high, so it infuriates me when my biscuits are broken and my bread is squashed (every time), and I'm not impressed with the quality of the produce they pick, nor with the too-soon use-by dates. So I don't find them particularly better or worse than others.

PrincessOfChina Mon 31-Mar-14 22:33:53

I love Ocado.

We're in a city and as a result there aren't many huge supermarkets close by which means if you order from Tesco, Sainsburys etc they pick from a smaller store leading to lots and lots of substitutions or missing items.

Ocado delivers direct from a warehouse and I think I've had maybe five substitutions in four years. And their drivers are excellent - I had to run out last week as DH was delayed on his way home from work and DD stranded at nursery. The Ocado man had already arrived but I explained and he waited for DH to get back 15 mins later.

stuckindamiddle Tue 01-Apr-14 08:52:22

Thanks for the comments. I'll definitely give ocado a whirl then. That use-by receipt thing sounds v useful and I'm liking the rare substitutions trend. At the moment, I often get key items of my shop unavailable with sainsburys which is v inconvenient as I then need to make a special trip to the supermarket anyway!

MrsMarigold Tue 01-Apr-14 09:03:57

I love Ocado and have price checked most items I buy against Asda and the difference is negligible (sp?) and the service is better however I tend to avoid vegetables as they seem to go off soon. Also go to Lidl and Tesco for fresh pesto.

JC74 Tue 01-Apr-14 09:09:41

I'm using Ocado as I have free delivery until June, they price match/compare to Tesco (have beaten them on my last two shops) and I have never had any substitutions. Also they are always on time and the drivers are polite and helpful.

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